How To Use the BIS Care App & Its Features?

According to recent data, 20,866 standards are set for 358 products in our country. The ISI mark has been a standard compliance set for industrial products in the country since 1955. All these certifications come under the Bureau of Indian Standards (BIS).

The BIS has launched a new app named BIS-Care for people who want to verify the hallmark and ISI quality of products. This helps to reduce the risk to consumers, supporting exports and import substitutes. This app was launched by the Consumer Affairs Minister Ram Vilas Paswan. Through the BIS-Care app, consumers can file their complaints against ISI-marked products, BIS-certified products, and BIS services.

What is the BIS Care App?

The BIS Care Application is a mobile application created and operated by the Bureau of Indian Standards (BIS). Started in the year 2020 by Union Minister for Consumer Affairs, Food & Public Distribution Sh. Ram Vilas Paswan. This is a mobile application that helps consumers to verify the authenticity of products based on BIS marks such as the SI mark, Hallmark mark, and CRS registration mark.

You can use this app to register a complaint about the quality of a product and if someone has misused the BIS marks by using the ‘Complaints’ option. This provides an opportunity to consumers, based on their perspective, to verify the authenticity of products based on BIS certification marks. The app allows you to get locations of BIS labs and offices and helps you access products under compulsory certification of BIS and simplifies the procedure of licensing.

How to Use BIS-Care App?

Consumers can use the BIS care mobile app to authenticate products bearing BIS marks, including the ISI mark, hallmark, or the CRS registration mark. Currently, the BIS care app is available for Android users on the Play Store and Apple Store for iOS users. 

Here's how you can log in to the BIS Care App: 

Step 1: Go to Google Play/App Store and download the BIS Care App.
Step 2: Once downloaded, open the app. Log in to the app with your name, mobile number, and optional email address.  
Step 3: You can log in through your registered mobile no. via OTP.
Step 4: Now enter the license number/registration number/HUID number found on the product. 
Step 5: For Hallmark jewellery, enter the HUID (Hallmark Unique Identification) number.
Step 6: Verify the authenticity of electronic products.
Step 7: Select the type of complaint
Step 8: Provide details and evidence (if available) through the app's form

Click here to Know BIS Certification Process in India

What Are The Features Of The BIS-Care App?

Let’s go through some of the key features of using the BIS-Care App:

Verification and Information:

• Verify Product Authenticity: Users can verify product authenticity by entering the product's license number, HUID number, or registration number.
• Verified Information: After verification, users can access verified information, such as name & address and validity of product license or registration. You can get updated about the variety of covered products, the brands covered, and the current license or registration status. 
• Check Hallmarked Jewelry Purity: The application is also capable of checking the purity of articles of hallmarked jewelry. 
• Know Your Standards: This app allows users to access information about Indian standards, labs for specific products, and licenses against them. 
• Locate BIS Labs and Offices: The app will provide location information for BIS labs and offices. 

Complaint Management: 

• Lodge Complaints: Consumers can use the app to lodge complaints regarding the quality of any ISI-marked/hallmarked/registration-marked products, the quality of license-marked products, the misuse of ISI/hallmark/registration marks, misleading advertisements, or other issues related to BIS. 
• Evidence-Based Reporting: The app also promotes and advises using supporting evidence while complaining. 
• Complaint Tracking: Users who successfully file complaints will receive a complaint number for referencing purposes. 

Other Features: 

• Simplified Registration: The app has a simplified one-time registration. 
• Language Supported: English and Hindi applications are being made available; currently, English only. 
• Android App Availability: The app is currently beginning use on Android.

What Are The Services Available Under BIS-Care App?

The following services are available on the BIS Care Mobile App:

• Verify License Details
• Verify R-no. under CRS
• Verify HUID
• Lodge Complaints
• Know Your Standards
• Public Alert-Product Recall
• Laboratories
• Certification
• Standards
• Memes and Reels
• About BIS (Rights of Consumers & Penalties under BIS Act 2016)
• Training

Key Benefits of Using the BIS-Care App?

Here are some top benefits of using the BIS-Care App: 

• Users can enter the license number, HUID number, or registration number, which appears on the product, to get the correct details, such as:
• Name and address of manufacturer
• Validity of license or registration
• Varieties covered in the scope of license or registration
• Included brands
• Current status of license or registration

App users can register grievances or complaints about the poor or substandard quality of marked products, misleading claims of quality, or standard in BIS services. Users can go through any type of Indian standard, license it, and find labs for that product.

Conclusion

The BIS Care App allows you to manage and monitor the BIS services clearly & conveniently. This app enhances the customers' experience by offering user user-friendly interface. The BIS Care App is aimed at protecting customers from risk by facilitating authentication on the BIS marks through a simple process to identify standards compliance. The BIS Care App simplifies the everyday associated tasks and saves you time and effort.

Overall, the app is a key resource for anyone who wants to easily work with BIS and keep up with its services. For more details on the BIS care app, you can directly go to the official website of BIS certification.